Unity in Naperville NEWS Upcoming Events customer retention, explains Shoe, is to minimize downtime due to needed replacement parts. We take this responsibility very seriousl Opportunities to Serve According to Jim Shoe, our company's logistics manager, c customer retention, explains Shoe, is to minimize downtime due to needed replacement parts. We take this responsibility very seriously. Quality Control According to Jim Shoe, our company's logistics manager, providing maintenance or replacement parts to customers in a timely manner is an on-going commitment at our company. The key to customer retention, explains Shoe, is to minimize downtime due to needed replacement parts. We take this responsibility very seriously. Open House According to Jim Shoe, our company's logistics manager, providing maintenance or replacement parts to customers in a timely manner is an on-going commitment at our company. The key to customer retention, explains Shoe, is to minimize downtime due to needed replacement parts. We take this responsibility very seriously.